Frequently Asked Questions
At Luvly, we want to make your shopping experience as smooth as possible. Below you'll find answers to some of the most common questions about our products, shipping, returns, and more.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. We accept multiple secure payment options for your convenience.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Maestro, Apple Pay and Google Pay. All payments are secure and encrypted.
2. Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1-2 business days and typically delivered within 8-15 business days.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email with a link to track your package in real time.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original packaging, and returned within 30 days of delivery.
Q: How do I start a return?
A: Contact us at support@luvlynest.co.uk with your order details. We'll provide return instructions and, if applicable, a return shipping label.
Q: Who covers return shipping costs?
A: If the return is due to our error (wrong or damaged item received), we cover the return shipping. Otherwise, the customer is responsible for return shipping fees.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive your returned item.
Nothing in this FAQ limits or excludes your rights under the UK Consumer Rights Act 2015.
Contact information:
Email: support@luvlynest.co.uk
Phone: +447474783157
Address: 167-169 Great Portland Street, Fifth Floor, London W1W 5PF
Support: Monday to Friday, 9 am to 5 pm